Privacy Policy
Below is a policy-page draft for an author website that only sells books. It assumes customers purchase directly through your website. Replace the bracketed details and remove anything that does not apply. In particular, the privacy wording must reflect how your website actually collects and uses information. Federal Trade Commission
Website Policies
Last Updated: October 5, 2026
Website: hiddengiftsofthenarcissist.com
Operated By: SLH Creations
Welcome to SLH Creations. Our website offers books for purchase and provides information about the author and available titles. The following policies explain how we handle personal information, process purchases, deliver orders, and manage returns.
1. PrivacyPolicy
Information We Collect
When you purchase a book, contact us, or subscribe to author updates, we collect the information you provide. This may include your name, email address, billing and shipping addresses, telephone number, order details, and messages.
Our website may also collect technical information, such as your IP address, browser type, and website activity, through the tools described in our cookie notice.
How We Use Your Information
We use your information to process and deliver book orders, send order confirmations, respond to inquiries, provide customer support, maintain transaction records, and protect our website against fraud or misuse.
Where applicable, we process information to fulfil our contract with you, meet legal obligations, and support our legitimate interests in operating a secure website. Optional marketing communications are sent with your consent.
Payments and Service Providers
Payments are processed through Stripe. Information necessary to complete your purchase may be shared with our payment processor, website hosting provider, order-fulfilment provider, and delivery services.
Our service providers include SLH Creations. We may also disclose information when required by law.
Email Updates
When you subscribe to our mailing list, we may send news about book releases, author activities, and special offers. You can unsubscribe at any time using the link in our emails or by contacting info@hiddengiftsofthenarcissist.com. Unsubscribing from marketing emails will not stop essential communications about an existing order.
Information Retention and Your Rights
We retain personal information for as long as needed to fulfil orders, provide support, resolve disputes, and meet applicable accounting or legal requirements.
Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your information, restrict or object to certain processing, withdraw consent, or complain to a relevant privacy authority. To make a request, contact [Contact Email]. These rights may be subject to legal exceptions. ICO
Cookies
Our website uses cookies and similar technologies for Cloudflare.
Where we use optional cookies that require consent, we will ask for your permission before placing them. Details about the cookies used, their providers, their duration, and your choices are available.
2. Terms and Conditions
Books Available for Purchase
We sell books in the formats identified on each product page. Please review the title, edition, format, language, and any special features before placing an order.
Signed copies, personalised editions, or other special versions will be identified in their product descriptions when available.
Prices and Payments
Prices are displayed in USD. Applicable taxes, shipping charges, and other disclosed costs will be shown before you complete your purchase.
Prices and availability may change for future orders. Changes will not alter an order we have already accepted without your agreement.
Order Information
Please provide accurate contact and delivery details when placing an order. After checkout, you will receive an email acknowledging your purchase.
Should a book become unavailable or an order contain a pricing or listing error, we will contact you before proceeding. Any payment collected for an order we cannot fulfil will be refunded.
Website Content
Unless otherwise stated, the text, illustrations, cover artwork, photographs, and other materials displayed on this website belong to SLH Creations.
You may not reproduce or distribute these materials without permission, except where permitted by applicable law. Purchasing a book does not transfer copyright in its contents.
3. Shipping and Delivery Policy
Processing and Dispatch
Orders are normally prepared and dispatched within 48 Hours after payment is confirmed. Any different arrangements for preorders, personalized books, or special editions will be stated on the product page.
We currently ship to United States.
Delivery Times and Charges
Available delivery methods, shipping charges, and estimated delivery times are shown before checkout. Where tracking is available, we will provide tracking information after dispatch.
Should we be unable to dispatch your order within the stated timeframe, we will contact you with an update and provide the applicable options to accept a revised timeframe or cancel for a refund. Federal Trade Commission.
Incorrect Addresses or Missing Deliveries
Please check your shipping address carefully. Contact info@hiddengiftsofthenarcissist.com as soon as possible to request a correction.
For a delayed or missing delivery, contact us with your order number. We will investigate with the delivery provider and arrange an appropriate resolution.
4. Returns, Refunds, and Cancellations
Order Cancellations
To request cancellation, email info@hiddengiftsofthenarcissist.com with your order number as soon as possible. We will confirm whether the order can be stopped before dispatch. Orders already dispatched will be handled under our returns policy and any applicable cancellation rights.
Change-of-Mind Returns
For change-of-mind returns, please contact us within [Return Request Period] of receiving your book. We will provide return instructions and the appropriate return address.
For our voluntary returns policy, books should be returned in their original, saleable condition. Return postage is by the Customer.
These conditions do not limit any mandatory cancellation or return rights. Where applicable consumer law provides different or additional rights, those rights take priority. For example, many EU online purchases carry a 14-day withdrawal period, subject to exceptions. European Union.
Damaged, Defective, or Incorrect Books
Please contact info@hiddengiftsofthenarcissist.com promptly if your book arrives damaged, has a printing defect, or is not the item you ordered.
Include your order number and a description of the issue. Photographs, where available, can help us resolve the matter. We will arrange an appropriate remedy, including a replacement or refund where applicable, and cover necessary return costs for a defective or incorrectly supplied book. European Union.
Refunds
Approved refunds will normally be issued to the original payment method within 72 hours, and within any applicable legal deadline. Your payment provider may require additional time to display the refund.
Any applicable refund of delivery charges will be calculated according to the reason for the return and your legal rights.
Digital Books Include Only When Applicable
Digital books are supplied through Download at Checkout page. Please review the file format and device requirements before purchasing.
Contact info@hiddengiftsofthenarcissist.com if you receive the wrong file or cannot access your purchase. Any restrictions on change-of-mind refunds will be disclosed before checkout and will apply only where legally permitted. Where required, we will obtain your express consent and acknowledgement before immediate digital delivery affects your cancellation rights. European Union
5. Policy Updates
We may update these policies to reflect changes to our website, operations, or applicable requirements. The latest version will display its effective date at the top of this page.
Changes will not remove rights that apply to an existing purchase.
6. Contact Us
For questions about your order or these policies, please contact:
Business Name: SLH Creations
Email: info@hiddengiftsofthenarcissist.com
Alternative wording when purchases happen only through Amazon or another retailer
Replace the direct-sales, shipping, and returns sections with the following, and remove checkout-related data collection from the privacy policy:
Book Purchases Through External Retailers
This website provides information about books by Sherry Lee Heeb and links to external retailers where they can be purchased. We do not accept payments or fulfil book orders through this website.
When you select a purchase link, you will be directed to the relevant retailer. That retailer’s terms, privacy policy, delivery arrangements, and returns procedures apply to purchases made through its platform.
Please contact the retailer directly for payment assistance, order tracking, cancellations, returns, or refunds. For questions about the author or the books themselves, contact info@hiddengiftsofthenarcissist.com.